Terms of Service
Last updated: January 2026
1. Agreement to Terms
By accessing or using the Ketronics website (ketronics.co.ke) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Definitions
- "Ketronics", "we", "our", or "us" refers to Ketronics Electronics
- "Website" refers to ketronics.co.ke and related services
- "User", "you", or "your" refers to the person accessing our services
- "Products" refers to items available for purchase on our website
3. Use of Our Services
Eligibility
You must be at least 18 years old to make purchases on our website. By using our services, you represent that you meet this requirement.
Account Responsibilities
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
4. Products and Pricing
Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product information is complete or error-free.
Pricing
- All prices are in Kenyan Shillings (KSh)
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- Promotional prices are valid only during the stated period
Availability
Product availability is subject to change. We reserve the right to limit quantities and refuse orders at our discretion.
5. Orders and Payment
Order Acceptance
Your order constitutes an offer to purchase. We reserve the right to accept or decline any order. Order confirmation does not guarantee availability.
Payment Methods
We accept the following payment methods:
- M-Pesa (Safaricom)
- Visa and Mastercard (debit/credit)
- Cash on Delivery (Eldoret only)
Payment Security
All payment transactions are processed through secure, encrypted connections. We do not store your complete payment information.
6. Shipping and Delivery
Please refer to our Shipping Policy for detailed information about delivery times, rates, and conditions.
7. Returns and Refunds
Please refer to our Returns Policy for detailed information about our return and refund procedures.
8. Warranty
Products are covered by manufacturer warranty as specified in their documentation. Warranty does not cover damage from misuse, accidents, or unauthorized modifications.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Ketronics or our content suppliers and is protected by intellectual property laws.
10. Limitation of Liability
To the fullest extent permitted by law, Ketronics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products.
11. Indemnification
You agree to indemnify and hold harmless Ketronics and its employees from any claims, damages, or expenses arising from your violation of these terms or misuse of our services.
12. Governing Law
These terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kenya.
13. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the modified terms.
14. Contact Information
For questions about these Terms of Service, please contact us:
Ketronics Electronics
Email: legal@ketronics.co.ke
Phone: +254 700 000 000
Address: Oginga Odinga Street, Eldoret, Kenya