Customer Support

Get help with your orders and products. Our dedicated support team is here to assist you with any questions or issues you may have.

Call Us

Direct phone support

+254 728 097 922

Mon-Fri: 8AM-6PM

Email Support

24/7 email assistance

support@ketronics.co.ke

Response within 24hrs

Live Chat

Instant messaging

Available 9AM-5PM

Visit Us

In-person support

Eldoret, Kenya

Walk-ins welcome

Common Support Topics

Order & Shipping

• Track your order status
• Shipping timeframes and costs
• Order modifications or cancellations
• Delivery issues and solutions

Product Support

• Product setup and installation
• Warranty claims and coverage
• Product troubleshooting
• Compatibility questions

Technical Services

• CCTV installation and setup
• Network configuration
• Hardware repairs and maintenance
• Software troubleshooting

Contact Support

Send us a message

Can't find what you're looking for? Send us a detailed message and we'll get back to you.

Name

Subject

Message

Response Times

Phone callsImmediate

Live chatWithin 5 minutes

Email supportWithin 24 hours

Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive a tracking number via email and SMS. You can also check your order status in your account dashboard.

What's your return policy?

We offer a 30-day return policy for unused products in original packaging. Custom installations and certain software licenses are non-refundable.

Do you offer warranties?

Yes, all our products come with manufacturer warranties. We also provide a 90-day workmanship guarantee on all our installation and repair services.

How do I schedule a service?

You can schedule services by calling us, sending an email, or using our online booking system. We offer same-day service in Nairobi for urgent issues.

Service Areas

We provide comprehensive tech support and services across Kenya

NairobiMombasaKisumuNakuruEldoretThikaKilimaniWestlands

Don't see your area? Contact us - we may still be able to help!