Privacy Policy
Last updated: January 2026
1. Introduction
Ketronics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ketronics.co.ke and use our services.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact details (email, phone number, address)
- Account credentials (email and password)
- Payment information (processed securely via M-Pesa and card payment providers)
- Order history and preferences
- Communications with our support team
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our site
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate order status and delivery updates
- Provide customer support
- Send promotional communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Payment processors (Safaricom M-Pesa, Paystack) to process transactions
- Delivery partners to fulfill orders
- Service providers who assist our operations
- Law enforcement when required by law
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
- Lodge a complaint with relevant authorities
7. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Ketronics Electronics
Email: privacy@ketronics.co.ke
Phone: +254 700 000 000
Address: Oginga Odinga Street, Eldoret, Kenya